Return Policy

At Soothaura, we carefully as a team inspect and package all products to ensure they arrive in perfect condition; therefore, we do not accept returns or exchanges unless the item is damaged during shipping—in such cases, please contact us within 7 days of delivery with your order number and clear photos of the damage, and we will evaluate your claim to provide a replacement or refund if approved; please note that returns for reasons other than shipping damage, including buyer’s remorse or change of mind, are not accepted, and damage claims submitted after 7 days from delivery may not be eligible, so it’s important to report any issues promptly; if instructed to return damaged items, please do so in their original packaging when possible, and for any questions or concerns, feel free to reach out to us at soothaura@gmail.com—thank you for choosing Soothaura!